What can we support for customers are the best services!
Before sales, we will...
- Answer for the customer's inquiry as soon as possible, and record the detailed requirements of our customers. Timely provide detailed information like pictures, working videos, parameters, quotations, and manuals of the food machine for customers.
- Patiently negotiate with our customers about the machine details, packaging, and shipping. And help our customers to analyze the existing needs and possible future needs in the local or oversea markets of his final products.
- To know whether the customer has the ability to assemble the food machine parts and components, such as warehousing, labor, cost, etc, and try to reduce the customers purchasing costs by calculating all the details. According to customers’ requirements of raw materials, yield and plant size and their budgets to customize the most proper production line with least investing costs and high-returns.
After-sales, we should...
- When the customer order is confirmed, we will arrange the delivery as soon as possible and keep notifying the customer of the logistics information timely. Before the delivery, we will make sure whether the customers need the spare parts or accessories so that we can put them together for shipping.
- We can arrange our technicians to go to the customer’s location to guide the installation, commissioning, maintenance and training the local workers for the correct operation of the machine if the customers required.
- If the customers encountered with any problems during the machine using, they can feel free to contact us for help, and we will respond in the first time and provide online instruction in the regular working day.